At Mommy's Retreat, our clients are incredibly important to us! We hold your appointments just for you and ask that if you must cancel or reschedule any appointment, that you please provide us with at least 24-hour notice. This way, our team will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list.
We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency. Last minute cancellations or ‘no shows’ will be charged a cancellation fee each time. Here is our general breakdown of cancellation fees:
• Less than 8 - hour notice will result in a charge equal to a minimum 25% of reserved appointment(s) **This charge may be waived at our discretion depending on the situation**
• ‘NO SHOWS’ will result in a prepayment of any future bookings.
Cancellation of complementary and prepaid appointments (including but not limited to prizes, promotional exchanges, voucher/loyalty redemption or repairs) with less than 48 hours notice incur forfeiture of any and all promised discounts or redemption(s). The appointment may be rebooked at the standard cost advertised on our Services page.